FAQs - ELJOE

🕊️ FAQ – ELJOE

💍 1. Where do ELJOE products come from?

All our accessories (watches, bracelets, necklaces and rings) come from verified European and international suppliers . Each product is checked for quality and authenticity before being offered on our store.

⌚ 2. Are the watches and jewelry authentic?

Yes, all products sold by ELJOE are 100% authentic . We only work with official partners and recognized brands. No counterfeiting is tolerated.

📦 3. What are the delivery times?

Our average lead times vary between 6 and 8 working days , depending on the product and available stock.
Once your order has been shipped, a tracking number will be sent to you by email so you can track your package in real time.

💰 4. What payment methods do you accept?

We accept secure payments by credit card (Visa, Mastercard) , as well as Shop Pay, Apple Pay and Google Pay .
All transactions are protected by SSL encryption to ensure your security.

🔄 5. Can I return or exchange an item?

Yes, you have 14 days after receiving your order to request a return or exchange.
The item must be unworn and in its original packaging . Contact us via the “Contact” page to start the process.

🛍️ 6. How do I care for my jewelry and watches?

To maintain their shine:
- Avoid contact with water, perfume or chemicals.
- Store your jewelry in its box or a soft pouch.
- Clean them gently with a dry cloth.

✉️ 7. How to contact ELJOE?

Our customer service is available 7 days a week via our contact form or by email:
📩 info@eljoe.fr
We usually respond within 24 to 48 hours .