FAQs - ELJOE
# FAQ – Frequently Asked Questions
Welcome to Maison El&Joe!
Here are answers to the most frequently asked questions from our customers.
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### 📦 When will my order be shipped?
All orders are processed within **24 to 48 business hours** after payment validation.
Once shipped, you will receive a **confirmation email with a tracking number**, if available.
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### ⏱ What are the delivery times?
Delivery times vary depending on your location:
- **France & Europe**: 7 to 15 working days
- **International**: 10 to 20 working days
These times are given as an indication and may vary depending on the period or the carrier.
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### 🚚 Is delivery free?
✅ **Yes!** Shipping is **free on all orders**, with no minimum purchase.
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### 🔍 How do I track my order?
If your order is eligible for tracking, a link will be emailed to you upon shipment.
You will be able to track your package in real time.
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### 🛍 What should I do if I haven't received my order?
If your order exceeds the announced deadlines, contact us at:
📧 **info@eljoe.fr**
We will do what is necessary to resolve the problem quickly.
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### 🔄 Can I return an item?
Yes, you have **14 days** after receipt to exercise your right of withdrawal.
See our [Return Policy](/pages/return-policy) for conditions.
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### 💳 What payment methods are accepted?
We accept payments by:
- Bank card (Visa, Mastercard, etc.)
- PayPal
- Secure payment via Shopify
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### 🧾 Will I receive an invoice?
Yes, an order confirmation with details will be sent to you by email.
If you would like a **PDF invoice**, please do not hesitate to contact us.
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### 🎁 Do you offer gift cards or gift wrapping?
We currently do not offer gift cards, but that is coming very soon!
Gift wrapping available upon request (depending on the product).
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### 📬 How to contact you?
For any questions or requests:
📧 **info@eljoe.fr**
We respond within 24 to 48 business hours.
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Thank you for your trust and enjoy your visit to our store 💛
**The Maison El&Joe Team**