FAQ
FAQ — Frequently Asked Questions
Everything you need to know before ordering from M.ELJOE .
What are the delivery times?
Delivery times vary depending on the product and destination. Exact information is provided at checkout. and in the confirmation email.
Is delivery free?
Depending on current offers, delivery may be free above a certain amount. The details are automatically displayed at checkout.
How do I choose my size?
A size guide is available on each product page. If you are between sizes, Choose the one that best fits your measurements.
Are the colors true to the photos?
We do our best to display accurate colors. Depending on the screen, slight variations may occur.
Can I modify or cancel my order?
If your order has not yet been processed, we may sometimes be able to modify it. Contact us quickly via the Contact page with your order number.
What payment methods do you accept?
We accept the main secure payment methods offered at checkout (credit card, and other options). (depending on your country).
Is the payment secure?
Yes. Payments are processed through secure platforms. We never have access to your bank details.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link. You can also use the page Track your order .
What is your return policy?
You can request a return according to our policy outlined on the Returns page. Items must be unworn, unwashed and in their original condition.
What should I do if an item arrives damaged or incorrect?
Contact us via the Contact page with your order number and a photo of the product received. We will offer you a solution quickly.
How can I contact you?
Via the Contact page. We usually respond within 24–48 business hours.