General conditions of sale

General Conditions of Sale – ELJOE

These General Conditions of Sale (GCS) govern the relationship between ELJOE and its customers when placing any order on the website www.eljoe.fr .

1. Seller Information

  • Name / Company name: ELJOE
  • Micro-enterprise / SIRET: 9 9 0 4 2 9 3 4 2 0 0 0 1 9
  • Email: info@eljoe.fr
  • Publication director: BENSHITA Josee
  • Host: Shopify, 151 O'Connor Street, Ottawa, ON K2P 2L8, Canada

2. Products

  • The products offered on ELJOE are described with the greatest care (photos, descriptions, dimensions).
  • We guarantee the quality and authenticity of all our products (watches, bracelets, necklaces, rings).
  • Products are available while stocks last . In case of unavailability, the customer will be informed promptly and may cancel or postpone their order.

3. Order

  • The order is placed directly on the website www.eljoe.fr .
  • Validation of the order constitutes acceptance of the T&Cs .
  • After confirmation of the order, a confirmation email is sent to the customer.

4. Price and payment

  • Prices shown are in euros (€) inclusive of all taxes (TTC) and include applicable VAT.
  • Shipping costs are shown separately during checkout.
  • Payment is made via bank cards (Visa, Mastercard), Shop Pay, Apple Pay or Google Pay .
  • All transactions are secured by SSL encryption.

5. Delivery

  • Orders are processed and shipped within 1 to 2 business days .
  • Delivery times are 6 to 8 working days on average.
  • A tracking number is provided for each order.
  • For more details, see our Shipping Policy .

6. Right of withdrawal and return

  • In accordance with French law, the customer has 14 days after receipt to exercise their right of withdrawal.
  • The product must be unworn, undamaged and in its original packaging .
  • Return costs are the responsibility of the customer, except in the case of an error or defective product.
  • For more details, see our Return Policy .

7. Liability

  • ELJOE cannot be held responsible for delivery delays related to the post office or the carrier.
  • ELJOE 's liability is limited to the amount of the order for any proven direct damage.
  • Products must be used in accordance with their intended use.

8. Protection of personal data

  • The data collected during the order is used only for processing the order and customer relations .
  • In accordance with the GDPR law, the customer can request access, modification or deletion of their data by contacting: 📩 info@eljoe.fr

9. Applicable law and jurisdiction

  • These T&Cs are governed by French law .
  • In the event of a dispute, the French courts shall have sole jurisdiction.
ELJOE – Elegance begins with a detail.